Terms & Conditions

Bookings are subject to the following terms & conditions

A contract between you and us (the owners) will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

A non-refundable £50 deposit is payable at the time of booking. Bookings made less than six weeks before your arrival date must be paid in full.

The balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, your holiday will be treated as a cancellation.

All cancellations must be notified in writing. If you cancel your holiday more than six weeks before it is due to start, then your deposit will be refunded. If you cancel less than six weeks before the holiday, the full balance remains due and the deposit is not refundable.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

If you request the ferry to be booked at a different time to booking the caravan, payment for the ferry must be made within three days otherwise the ferry will be cancelled and you will be expected to book and pay for this yourself at full cost to you.

Your booking will not be cancelled by us (the owners) except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

No parties or events including stag and hen parties (as requested by Parkdean Resorts) – the maximum number of people in the accommodation at any time must not exceed four people and only those listed on the booking can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

If you wish to have guests during your stay, please have the courtesy to contact us first with the details. The guests are not permitted to stay overnight.

Bookings cannot be accepted from persons under eighteen years of age.

We (the owners) reserve the right to refuse a booking without giving any reason.

We (the owners) reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes - this situation would only arise in the event of an emergency. In all other instances we would notify/contact you first.

You may enter the property on the first day of your holiday after 4:00 pm unless otherwise agreed. You are required to vacate the property by 10:00 am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

Pets are not allowed.

Vaping or smoking anywhere inside the caravan or on the veranda will result in the immediate termination of occupancy and forfeiture of all payments. No candles or naked flames inside the caravan, on the veranda or nearby.

No BBQ’s on the veranda or nearby.

Damage deposit – in making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A damage deposit of £50 is required and will be returned within 7 days of the end of your holiday, minus the cost of any damage/breakages.

Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. We take an inventory and also photographs of the caravan prior to every new guest arriving. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.

Please do not move any furniture from one room to another. The furniture must remain where it has been placed.

Please remove your shoes before entering the caravan.

Please lock the doors and close the windows when you leave the property unoccupied.

Please make sure you switch off lights or any electrical appliances when you go out – we’re trying to be an eco-friendly holiday home.

We (the owners) reserve the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

Please note that if any keys issued are not returned in the key lock box at the end of your stay, the cost of replacement will be charged to you.

We (the owners) shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliances in the building.

No compensation will be given for any temporary outage of electricity, gas, water, or television service.

We (the owners) are not responsible for the loss of any personal belongings or valuables of the guest.

Please park your vehicle in the designated parking area. Parking is limited to two vehicles.

Please respect the community and try to keep noise levels to a minimum, especially between the hours of 11 pm and 8 am (hours are set by Parkdean Resorts).

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

Check-out – please check out by 10 am.

If you have any problems or complaints concerning your holiday, please report immediately to us (the owners) and we will endeavour to put matters right. We will not take into consideration any complaints not reported to us at the time and only reported after you have returned from holiday.

We (the owners) reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

This property is privately owned and is our much loved holiday home which we continue to use regularly throughout the year. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

​

A non-refundable £50 deposit is payable at the time of booking. Bookings made less than six weeks before your arrival date must be paid in full.

​

The balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, your holiday will be treated as a cancellation.

All cancellations must be notified in writing. If you cancel your holiday more than six weeks before it is due to start, then your deposit will be refunded. If you cancel less than six weeks before the holiday, the full balance remains due and the deposit is not refundable.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

​

If you request the ferry to be booked at a different time to booking the caravan, payment for the ferry must be made within three days otherwise the ferry will be cancelled and you will be expected to book and pay for this yourself at full cost to you.

​

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​

If you wish to have guests during your stay, please have the courtesy to contact us first with the details. The guests are not permitted to stay overnight.

​

Bookings cannot be accepted from persons under eighteen years of age.

​

We (the owners) reserve the right to refuse a booking without giving any reason.

We (the owners) reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes - this situation would only arise in the event of an emergency. In all other instances we would notify/contact you first.

You may enter the property on the first day of your holiday after 4:00 pm unless otherwise agreed. You are required to vacate the property by 10:00 am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

Pets are not allowed.

Vaping or smoking anywhere inside the caravan or on the veranda will result in the immediate termination of occupancy and forfeiture of all payments. No candles or naked flames inside the caravan, on the veranda or nearby.

​

No BBQ’s on the veranda or nearby.

Please do not move any furniture from one room to another. The furniture must remain where it has been placed.

Please remove your shoes before entering the caravan.

Please lock the doors and close the windows when you leave the property unoccupied.

Please make sure you switch off lights or any electrical appliances when you go out – we’re trying to be an eco-friendly holiday home.

​

We (the owners) reserve the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

Please note that if any keys issued are not returned in the key lock box at the end of your stay, the cost of replacement will be charged to you.

We (the owners) shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliances in the building.

No compensation will be given for any temporary outage of electricity, gas, water, or television service.

We (the owners) are not responsible for the loss of any personal belongings or valuables of the guest.

​

Please park your vehicle in the designated parking area. Parking is limited to two vehicles.

Please respect the community and try to keep noise levels to a minimum, especially between the hours of 11 pm and 8 am (hours are set by Parkdean Resorts).

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

​​

Check-out – please check out by 10 am.

If you have any problems or complaints concerning your holiday, please report immediately to us (the owners) and we will endeavour to put matters right. We will not take into consideration any complaints not reported to us at the time and only reported after you have returned from holiday.

We (the owners) reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

This property is privately owned and is our much loved holiday home which we continue to use regularly throughout the year. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.